General Manager(02837) 12 W Dundee Rd

Domino's Franchise•Wheeling, IL

About The Position

The General Manager leads store operations and is responsible for everything that happens during their shift. The role includes developing and training the team, creating a positive and energetic store culture, and holding team members accountable for company policies and procedures. The manager works toward company goals, including inventory, labor, and cash controls, while providing excellent customer service and a quality product. The position requires working in a fast-paced environment where quality and integrity are expected. The General Manager oversees staffing, training, store organization and cleanliness, safety and security practices, and the store’s contribution to company profitability. Paid training is provided through videos, coaching guides, quizzes, and on-the-job learning. The company describes opportunities to advance from General Manager to District Manager, Franchisee, or Manager of Corporate Operations. Work may involve varying weather and temperatures, food and other odors, cornmeal dust, confined spaces, hot surfaces and products, sharp edges, and moving mechanical parts. The role also involves standing and walking for much of the shift, handling products and supplies, and performing routine store tasks.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license.
Must have three or fewer moving violations in the last three years.
Must not have had any drug- or alcohol-related motor vehicle violations in the last five years.
Must have reliable transportation.
Must be able to meet cost-control and service goals and follow company policies and procedures.
Must be able to use email, phone applications, web-based software, a PDF viewer, and Microsoft Suite.
Must be able to work under the stress of a fast-paced environment while meeting quality and integrity expectations.
Must be self-motivated, focused, determined, and goal-oriented.
Must understand and communicate written and verbal instructions.
Must be able to perform basic arithmetic accurately and quickly, make correct monetary change, and communicate verbally, in writing, and by telephone.
Must be able to enter orders using a computer keyboard or touch screen and operate store equipment.
Must be able to perform the physical and mental tasks described, including standing, walking, lifting and carrying supplies, reaching, and handling food-preparation tools.

Responsibilities

Take responsibility for everything that happens during the shift.
Work toward company goals, including controlling inventory costs, labor costs, and cash.
Provide excellent customer service and a quality product.
Follow company policies and procedures and hold team members accountable for following them.
Staff, train, develop, and lead a team that contributes to company goals.
Create a positive, energetic workplace and help establish the store’s culture.
Maintain store organization and cleanliness to acceptable standards.
Adhere to safety and security protocols.
Contribute to company profitability and understand the business process.
Use hiring and marketing best practices and remain current in those practices.
Perform general store functions, which may include operating equipment, stocking ingredients and supplies, preparing products, processing telephone orders, and cleaning equipment and the facility.