Customer Service Rep(02778) - 308 W. Rollins Rd

Domino's Franchise•Round Lake Beach, IL

1d•Onsite

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, helping process customer orders and supporting daily store operations. Team members may work part-time or full-time, with schedules intended to accommodate other commitments. On-the-job orientation and training are provided, and advancement opportunities may include management or franchise ownership. General duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning the equipment and facility. The role requires communicating with customers and coworkers in person and by phone, entering orders by keyboard or touchscreen, handling payments accurately, and performing physical tasks throughout the store. Work takes place in a store environment with varying temperatures, food odors, cornmeal dust, cramped areas such as walk-in coolers, and potential exposure to hot surfaces, sharp edges, and moving mechanical parts. Some outdoor tasks may involve varying or adverse weather. Most tasks are performed standing, with frequent walking, reaching, bending, and continuous hand use. The role also involves occasional lifting and carrying supplies, moving trays, and infrequent stair or ladder use.

Requirements

Must be at least 16 years of age.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise, rapid movements with speed and accuracy.
Ability to use a computer keyboard or touchscreen to enter orders.
Ability to perform the physical requirements of the job, including standing, walking, lifting, carrying, pushing or pulling trays, reaching, bending, and continuous hand use.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Enter orders using a computer keyboard or touchscreen.
Handle monetary transactions and provide correct change.
Unload and move product deliveries, including lifting and stacking supplies.
Perform other store tasks such as stocking shelves, cleaning, and occasional maintenance-related work.