Customer Service Rep/Expediter (06247) - 6545 Gunpark Dr

Domino's • Boulder, CO

1d

About The Position

Team Wow is seeking a friendly and efficient Customer Service Rep/Expediter for its Boulder, Colorado location. The role serves as a primary point of contact for customers, providing service while managing order expediting to support timely delivery. The position also involves processing orders, communicating updates, resolving customer concerns, and identifying appropriate opportunities to promote additional products and services.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and typing.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathetic and patient demeanor when addressing customer concerns.
• Ability to work well in a team-oriented environment.
• Flexibility to adapt to changing priorities and customer needs.

Nice To Haves

• 1–2 years of customer service experience preferred.
• Knowledge of expediting processes is beneficial.

Responsibilities

• Respond to customer inquiries by phone, email, and in person in a friendly and supportive manner.
• Process customer orders accurately and efficiently, ensuring details are captured correctly.
• Expedite orders.
• Collaborate with others to resolve customer issues and expedite solutions.
• Provide customers with proactive updates about their orders and potential delays.
• Identify appropriate opportunities to upsell or cross-sell products and services.
• Contribute to continuous improvement of customer service processes and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed