Customer Service Rep/Expediter (06247) - 6545 Gunpark Dr

Domino's Franchise • Boulder, CO

1d

About The Position

Team Wow is seeking a friendly and efficient Customer Service Rep/Expediter for its Boulder, Colorado location. The role serves as a primary point of contact for customers, providing service while managing order expediting to support timely delivery of products and services. The position involves handling inquiries, processing orders, communicating updates, resolving concerns, and contributing to improvements in customer service processes. Team Wow describes its schedules as flexible and suitable for people seeking either a primary or second job.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and typing.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathetic and patient demeanor when addressing customer concerns.
• Ability to work well in a team-oriented environment.
• Flexibility to adapt to changing priorities and customer needs.

Nice To Haves

• 1–2 years of customer service experience preferred.
• Knowledge of expediting processes is beneficial.

Responsibilities

• Respond to customer inquiries by phone, email, and in person in a friendly and supportive manner.
• Process customer orders accurately and efficiently, capturing all relevant details.
• Expedite orders.
• Collaborate to resolve customer issues and expedite solutions.
• Provide customers with proactive updates about orders and potential delays.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Contribute to continuous improvement of customer service processes and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed