Customer Service Rep/Expediter (08667) - 7505 E. 35th St., Suite 305
About The Position
The Customer Service Rep/Expediter receives and processes customer orders by phone and in person, prepares products, and expedites orders for delivery and carryout. Store team members operate equipment, stock ingredients and supplies, take inventory, complete paperwork, and clean equipment and the facility. On-the-job orientation and training are provided. The role involves working independently and with others, handling repetitive tasks and stressful situations, and meeting quality standards. Schedules are described as flexible, with part-time or full-time work possible.
Requirements
- Must be 16 years of age or older.
- Ability to understand and provide correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination to make precise, rapid movements with speed and accuracy.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and frequent hand use.
- Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to talk and hear on the telephone; near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
Responsibilities
- Operate store equipment.
- Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
- Prepare products.
- Receive and process telephone orders and communicate with customers in person.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Expedite orders to delivery and carryout vehicles.
- Unload deliveries and move, carry, and stock ingredients and supplies.
- Perform outside tasks such as removing trash.
Benefits
- Schedules that work with employees’ availability.
- On-the-job orientation and training.
- Opportunities for advancement, including to management and franchise ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
