Customer Service Rep(07076) - 9805 224th St. Suite E

Domino's Franchise•Graham, WA

2d•Onsite

About The Position

Customer Service Representatives greet customers, answer phones, take orders, prepare pizza, and provide excellent customer service. The role includes operating store equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility approximately daily. Orientation and training are provided on the job. The posting states pay of $17.13–$17.50 per hour, plus tips, paid sick leave as required by Washington State law, and employer-sponsored medical benefits for qualifying full-time employees. This position requires communication and basic math skills, customer service, computer or touchscreen order entry, and the ability to work with others or independently under stress while meeting quality standards. Work involves extended standing, frequent reaching and hand use, and occasional lifting of supplies up to 50 pounds. Store conditions may include temperature changes, hot equipment, food odors, cornmeal dust, cramped spaces, sharp edges, and moving mechanical parts. The posting also includes separate additional information for driver or store management positions; those duties and requirements are not identified as applying to this Customer Service Representative role.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and frequently reach and use hands throughout the day.
Ability to lift and stock cases weighing up to 50 pounds.
Ability to occasionally navigate stairs or climb a ladder.

Responsibilities

Greet customers and provide excellent customer service.
Answer phones and communicate with customers and coworkers to process orders in person and by telephone.
Take orders and enter them using a computer keyboard or touchscreen.
Prepare pizza and other products.
Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.