Customer Service Rep Deli 345 - Full Time

The Spinx Company•East Flat Rock, NC

10d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively in a team environment, provides outstanding customer service, conducts financial transactions accurately and efficiently, and helps create a welcoming store environment. The role supports company policies, core values, and operational priorities. CSRs are cross-trained to perform retail and food service responsibilities and help maintain store safety, food safety, sanitation, food quality, consistency, and selection.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear regularly.
Ability to sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell frequently.
Ability to perform cleaning and stocking tasks and work around hot cooking equipment, grease, gasoline fumes, and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Arrive for scheduled shifts on time, wear the proper uniform, maintain a clean professional appearance, and follow the Personal Appearance Policy.
Perform retail and food service responsibilities as a cross-trained teammate.
Follow safety policies and procedures, keep the work environment safe, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service and treat customers with respect; promptly report customer issues or special requests to management.
Keep work areas organized, maintain a clean and properly stocked and faced sales floor, and clean restrooms every hour.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal age-restricted sales regulations; request valid identification when required, including from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored job-related training.