Customer Service Rep/Administrative Assistant

Alloy Wheel OPCO LLC•Hollywood, FL

16h•Onsite

About The Position

Alloy Wheel Repair Specialists (AWRS), a national leader in wheel repair and reconditioning, is seeking a detail-oriented and customer-focused Administrative & Customer Service Assistant to support our operations across multiple locations. This role is essential to ensuring smooth front office operations, delivering excellent customer service, and supporting administrative and basic accounting functions. The ideal candidate thrives in a fast-paced environment, is highly organized, and enjoys working as part of a team.

Requirements

High school diploma or equivalent required
1–2 years of experience in administrative, customer service, or office support roles preferred
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Strong work ethic and team-oriented mindset
Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn new systems quickly

Nice To Haves

Some college preferred
Basic accounting or light HR experience is a plus

Responsibilities

Greet and assist customers in person with professionalism and courtesy
Answer multi-line phones and respond to inquiries regarding services, products, and pricing
Schedule appointments for repairs and assist with dispatching operations
Follow up on online repair requests, quotes, and customer inquiries
Contact customers regarding job status, completions, and non-repairable items
Maintain a clean, organized, and professional front office environment
Open and close front office operations (lights, systems, supplies, and files)
Create and manage work orders, invoices, and customer records
Maintain accurate automated and manual records and databases
Handle incoming/outgoing mail, shipping, and receiving
Order and track office supplies and inventory needs
Assist with onboarding support and general administrative tasks as needed
Process payments, including cash, checks, and credit card transactions
Assist Accounts Receivable with payment processing and collection efforts
Support Accounts Payable by submitting and verifying vendor invoices
Communicate with technicians and drivers to ensure accurate invoicing
Assist with claims management and internal systems (e.g., Recon Pro, Dash, Paylocity)
Support payroll-related tasks such as resolving missed punches with managers
Ensure accuracy and timeliness of data, especially during month-end processes
Maintain customer databases and track service activity
Support dispatch and customer communication tools as needed
Monitor and assist with online reputation platforms and customer feedback
Identify opportunities to improve processes and customer experience
Perform additional duties as assigned