Administrative Assistant/Customer Service Rep

1 Resource Group Staffing • Baytown, TX

1d • Onsite

About The Position

1Resource Group has a great opportunity with a growing company. We are looking for a Admin/Customer Service Repo in Baytown, Texas. The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers, internal teams, and management, ensuring smooth daily operations and high customer satisfaction.

Requirements

• High school diploma or equivalent
• 1–3 years of experience in customer service and/or administrative roles
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Professional and positive attitude

Nice To Haves

• Experience with CRM or ERP systems is a plus
• Experience in manufacturing, chemical, or industrial environments
• Familiarity with order processing, logistics, or supply chain

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Process orders, returns, and customer requests accurately
• Resolve customer issues in a timely and professional manner
• Maintain strong relationships with clients and vendors
• Provide product/service information and support
• Perform general office tasks (filing, data entry, document management)
• Maintain and update customer records and databases
• Assist with scheduling, appointments, and calendar management
• Prepare reports, invoices, and correspondence
• Support internal departments with administrative needs
• Liaise between customers, sales team, and operations
• Track order status and ensure timely delivery
• Assist in inventory coordination or order tracking (if applicable)
• Communicate updates and issues to management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED