Administrative Assistant - Customer Service

Access Systems - Sales & Administration • Waukee, IA

22h • Onsite

About The Position

Access Systems, a dynamic and fast-growing company, is actively hiring an Administrative Assistant to join their expanding administrative team. This role involves assisting customers with a variety of requests. Access Systems prioritizes stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, the company genuinely cares about its people and provides transparent leadership with a growth-oriented vision. Founded in 1986, this Midwest-based company has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Its culture fosters a blend of ambition and playfulness, empowering team members to achieve personal and professional growth while enjoying the journey.

Requirements

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to “think on feet” when working with customers.

Responsibilities

• Be the first point of contact for customers, handling phone and email communication with professionalism and care.
• Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported.
• Partner closely with sales and service teams to coordinate next steps and keep communication seamless.
• Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences.
• Capture customer feedback and share insights that help us improve.

Benefits

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more
• Competitive salaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees