Administrative Assistant (Customer Service & Office Support)

Paul Davis Restoration of the Mid-South and North Mississippi • Memphis, TN

1d • $18 - $22

About The Position

At Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations.

We are looking for someone who is organized, reliable, and takes ownership of their work—not someone who needs constant direction.

If you prefer a slow or highly repetitive role, this likely isn’t the right fit.

Requirements

• 2+ years of administrative or customer service experience (required)
• Strong phone presence and clear communication skills
• High attention to detail—you catch mistakes others miss
• Ability to manage multiple priorities without getting overwhelmed
• Strong sense of ownership and follow-through
• Proficiency in Microsoft Office (Outlook, Excel, Word)

Responsibilities

• Answer incoming calls and confidently guide customers through next steps
• Gather accurate information quickly and route calls appropriately
• Maintain a calm, professional tone—even with stressed or frustrated callers
• Assist with invoicing and maintain organized billing records
• Ensure information is accurate and up to date
• Support the team in keeping financial documentation clean and complete
• Help manage calendars and coordinate appointments
• Keep schedules organized and proactively resolve conflicts
• Ensure nothing “falls through the cracks”
• Collect and verify required documentation (W-9s, insurance, agreements)
• Maintain organized and complete vendor files
• Follow up when documentation is missing or incomplete
• Support day-to-day office needs
• Communicate clearly with team members and customers
• Help maintain a high standard of organization and responsiveness

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees