Administrative Assistant - Customer Service

Access Systems • Waukee, IA

1d • Onsite

About The Position

Access Systems, a dynamic and fast-growing company, is actively hiring an Administrative Assistant to join their expanding administrative team. This role involves assisting customers with a variety of requests. Access Systems is a Midwest-based company, founded in 1986, that has evolved into one of the largest independent technology dealers. The company prioritizes stability, a fast-paced environment, constant learning, and a driven team focused on success, maintaining an employee-centric culture with transparent leadership and a growth-oriented vision. The culture fosters a perfect blend of ambition and playfulness, empowering team members for personal and professional growth.

Requirements

• Excellent verbal and written communication skills in all customer interactions.
• Ability to “think on feet” when working with customers.

Nice To Haves

• 1-3 years of office experience preferred.

Responsibilities

• Be the first point of contact for our customers, handling phone and email communication with professionalism and care.
• Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported.
• Partner closely with our sales and service teams to coordinate next steps and keep communication seamless.
• Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences.
• Capture customer feedback and share insights that help us improve.

Benefits

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more
• Competitive salaries
• Comprehensive benefits
• Clear paths for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees