Inside Sales Assistant

TopBuild Corp.•Spokane Valley, WA

14d•$22 - $25

About The Position

At Service Partners, the Customer Service Rep / Account Services Associate / Inside Sales Assistant serves as the branch’s key customer contact, providing order support and product information. The role works closely with Outside Sales Representatives, Production Personnel, Inside Sales, Credit, and Delivery to support order fulfillment. The position involves frequent customer interaction by phone, email, and face-to-face, including taking and entering orders and assessing current customer needs. Local travel is required, at less than 10%.

Requirements

Must be at least 18 years of age.
If operating a vehicle for company purposes, must have a valid driver's license.
1–2 years of experience in a customer service role.
Ability to perform basic math calculations.
Personable, enthusiastic, and engaging personality.
Excellent verbal and written communication skills.
Proficient computer skills.
Demonstrated ability to learn new computer systems and processes.
Ability to perform prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling.
Good hand-eye coordination, hand dexterity, and physical strength.
Ability to lift up to 50 pounds, depending on job duties.

Responsibilities

Maintain positive rapport with customers and provide world-class service.
Provide order support and product information to customers.
Process and review dealer orders, customer requests, and system-generated acknowledgements using computer systems.
Support the order fulfillment process in coordination with Outside Sales Representatives, Production Personnel, Inside Sales, Credit, and Delivery.
Take and input orders and assess current customer needs through phone, email, and face-to-face interactions.
Perform other duties, tasks, or responsibilities as assigned.

Benefits

Medical, dental, and vision coverage.
Strive Wellness Program.
401(k) matching.
Paid holidays and paid time off (PTO).
AssuredExcellence® minimal- to no-cost medical care and prescription drugs.
Flexible Spending Accounts (healthcare and dependent care).
Health Spending Account (HSA) with employer contribution.
Life and disability insurance.
Employee Assistance Program, including counseling and family, legal, and financial resources.
Employee referral bonus.
Paid military leave.
Tuition reimbursement.
Length of Service Award.