Inside Sales Assistant

Silvercote•Spokane, WA

13d

About The Position

Serve as the branch’s key customer contact, providing order support and product information. Work closely with Outside Sales Representatives, production personnel, inside sales, credit, and delivery teams to support order fulfillment. Engage with customers by phone, email, and face-to-face, taking and entering orders and assessing current customer needs. The role calls for a resourceful team player with a positive, professional attitude, strong customer service, analytical and problem-solving skills, and proficiency using computer systems to process and review dealer orders, requests, and system-generated acknowledgements. Other duties may be assigned. Local travel is required, amounting to less than 10%.

Requirements

Must be at least 18 years old.
A valid driver’s license is required if operating a vehicle for company purposes.
1–2 years of experience in a customer service role.
Ability to perform basic math calculations.
Personable, enthusiastic, and engaging personality.
Excellent verbal and written communication skills.
Proven success learning new computer systems and processes.
Customer service, analytical, and problem-solving skills.
Proficient computer skills.

Responsibilities

Serve as the branch’s key customer contact and provide order support and product information.
Maintain positive rapport with customers and provide world-class service.
Work with Outside Sales Representatives, production personnel, inside sales, credit, and delivery teams to support order fulfillment.
Engage with customers by phone, email, and face-to-face.
Take and enter orders and assess current customer needs.
Process and review dealer orders, requests, and system-generated acknowledgements.
Perform other duties as assigned.