Customer Service & Project Coordinator

SpeedPro Apex • Apex, NC

7d • Onsite

About The Position

As a Customer Service & Project Coordinator, you are the welcoming face and voice of SpeedPro Apex. You will serve as the primary link between our clients and our production team—listening to client needs, guiding them toward the right materials and solutions, and managing their orders from initial inquiry to final pickup or delivery. The ideal candidate is an empathetic communicator, a natural problem-solver, and a master multi-tasker who takes pride in making every client interaction smooth, clear, and positive.

Requirements

• 2+ years in a dedicated customer service, account management, or office coordination role.
• Exceptional verbal and written communication skills with a natural ability to connect with people and diffuse project stress.
• Comfortable with basic math and measurements (pricing calculations, dimensions, square footage).
• Computer-savvy with proficiency in Microsoft Office, fast data entry, and comfort navigating job-tracking/CRM systems.
• Top-notch time management skills with the ability to prioritize tasks seamlessly in a busy shop environment.
• High School Diploma or equivalent required.

Nice To Haves

• Prior experience in a print shop, sign studio, or graphic design environment.
• Basic familiarity with Adobe Creative Cloud (especially Adobe Illustrator) for quick file reviews or proofing.

Responsibilities

• Respond promptly, warmly, and professionally to incoming customer inquiries via phone, email, and front-desk walk-ins.
• Work closely with clients to understand their vision, educate them on substrate options (vinyl, acrylic, banners, etc.), and recommend the best products for their budget and timeline.
• Build lasting trust with existing account holders, ensuring they feel supported, valued, and eager to work with us again.
• Calculate job costs, generate precise quotes, and accurately enter detailed specifications into our studio system.
• Partner closely with the production and design teams to ensure project specs are clear, proofs are approved, and deadlines are met.
• Maintain detailed project notes in our CRM platform and keep clients proactively updated on their order status.
• Coordinate specialized vendors when needed, process outbound shipping with various carriers, and notify clients when orders are ready for pickup.
• Represent SpeedPro positively by occasionally attending local business networking events to stay connected with our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED