Customer Service & Project Coordinator – Print & Signage
About The Position
We are seeking a motivated and detail-oriented Customer Service & Project Coordinator to join our growing team. This role serves as a key point of contact for customers both in person and through phone/email communication, helping guide projects from initial inquiry through production and delivery. While this role includes front-counter customer service responsibilities, it is also highly collaborative and project-focused. The ideal candidate enjoys helping customers, solving problems, multitasking in a fast-paced environment, and keeping projects organized and moving forward. You’ll work with a wide variety of products, including business printing, signage, marketing materials, event graphics, direct mail, and more.
Requirements
- Previous customer service experience required
- Strong communication and organizational skills
- Ability to multitask and manage multiple projects simultaneously
- Self-starter with strong problem-solving abilities and attention to detail
- Comfortable working independently while also contributing as part of a team
- Comfortable learning new software and technology systems
- Positive attitude and genuine desire to help customers
- Ability to stay organized and professional in a fast-paced environment
Nice To Haves
- Print, signage, marketing, or related industry experience preferred, but not required
Responsibilities
- Greet and assist customers in person, by phone, and via email in a professional and friendly manner
- Manage customer inquiries, quotes, orders, and project updates
- Accurately enter and process orders using our order management systems
- Help customers determine the best products and solutions for their needs
- Coordinate with production teams to ensure projects are completed accurately and on time
- Review files, job specifications, and project details for accuracy
- Communicate proactively with customers throughout the project lifecycle
- Assist in resolving customer questions or concerns with a positive, solutions-focused attitude
- Maintain knowledge of our products, services, capabilities, and pricing
- Support a positive, team-oriented work environment
Benefits
- Competitive hourly pay based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for growth and advancement
- Supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
