Customer Service Pharmacy Technician Sign-On Bonus Available

Medication Management Partners•Crestwood, IL

11d•$22 - $24

About The Position

The Customer Service Pharmacy Technician supports the pharmacy’s customer service workflow by managing incoming communications and providing exemplary assistance to customers through phone, email, fax, and other communication methods. The role also provides prescription data-entry support and helps address urgent resident needs and customer issues.

Requirements

Minimum of one year of experience in a pharmacy, preferably in a long-term or managed care setting.
1–2 years of customer service experience, with the ability to stay calm, clear, and professional when handling upset residents, POAs, or urgent situations.
Professional demeanor and appearance with excellent customer service skills.
High school diploma or equivalent.
Certified and licensed Pharmacy Technician in Illinois.
Excellent verbal and written communication skills, including the ability to establish rapport and work with others.
Highly organized and attentive to detail.
Able to multitask and work under deadlines.
Motivated, punctual, and reliable team member.

Nice To Haves

Knowledge of FrameworkLTC / FrameworkECM.

Responsibilities

Answer phones and provide excellent customer service in a high-volume, fast-paced environment.
Review incoming voicemails and ensure proper subsequent processing.
Check and respond promptly and professionally to pharmacy emails and messages, including the MMP Inbox and Mediprocity.
Provide data-entry production support by interpreting and accurately entering prescription orders based on business needs.
Investigate and resolve community and/or resident issues.
Receive, assess, process, and/or schedule STATs and backups for urgent resident needs.
Adjudicate insurance claims.
Perform other duties assigned by management.
Lead by example by exhibiting CORE Values and adhering to MMP Behavior Standard.
Encourage teamwork and promote company philosophy.
Attend required company meetings.
Complete required courses in adherence with the PRS compliance system.
Be prompt and perform required duties on a regular, predictable basis.
Help maintain a safe and secure environment for all.