Customer Service Order Entry Specialist

NATIONAL FLOORING EQUIPMENT, LLC•Brooklyn Park, MN

10h•$20 - $25

About The Position

The Customer Service Order Entry Specialist joins a growing manufacturing team and serves as a key connection between customers, the sales team, and internal departments. The role ensures orders are processed accurately, customer questions are answered promptly, and customers receive exceptional service. It involves entering and monitoring orders, coordinating fulfillment, resolving issues, maintaining accurate records, and supporting the sales team in a collaborative, fast-paced environment.

Requirements

High school diploma or equivalent required.
Strong attention to detail and accuracy.
Excellent communication, organization, and problem-solving skills.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
Positive, team-oriented attitude and commitment to outstanding customer service.

Nice To Haves

1–3 years of customer service, order entry, or related experience.
Manufacturing or order processing experience.
Experience with ERP/CRM systems and Microsoft Office.

Responsibilities

Accurately enter and process customer orders in the ERP/CRM system.
Respond to customer inquiries about orders, pricing, product availability, and delivery schedules.
Coordinate with Sales, Production, Inventory, and Shipping to ensure timely order fulfillment.
Monitor order status and proactively communicate updates to customers.
Resolve order discrepancies, customer concerns, and delivery issues professionally.
Maintain accurate customer records, order details, and transaction documentation.
Support the sales team and contribute to a positive customer experience.