Customer Service Representative - Order Entry
About The Position
The Customer Service Representative- Order Entry role is essential to processing customer orders accurately and efficiently and ensuring smooth communication between sales, production, and logistics. The ideal candidate has strong data entry skills, attention to detail, and the ability to thrive in a fast-paced environment. The position receives and reviews orders through multiple channels, enters and verifies order details in applicable platforms and operating systems, maintains organized records, coordinates with Sales and Customer Service to resolve discrepancies, uploads documentation, and assists with reporting and data management. Candidates should be organized, communicate effectively, manage time well, and be able to prioritize and multitask. Previous customer service experience is a plus; a high school diploma is required.
Requirements
- High school diploma required.
- Meticulous attention to detail.
- Effective communication skills for interacting with internal and external customers.
- Strong organizational skills to manage multiple orders and prioritize tasks.
- Efficient time management to meet order-processing deadlines and manage high order volume.
- Positive attitude and willingness to learn and adapt to business needs.
- Track record of meeting project deadlines.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
- Strong telephone communication and active listening skills.
- Ability to quickly identify brand components and parts.
- Excellent communication and presentation abilities.
- Ability to multitask, prioritize workloads, and manage time efficiently.
Nice To Haves
- Previous customer service experience.
- Experience with D365.
Responsibilities
- Receive and review incoming customer orders through multiple channels, including online platforms, email, and fax.
- Enter order, customer, and shipping information accurately in all applicable platforms and operating systems.
- Verify order accuracy, including customer information, product SKU numbers and logic, quantities, pricing, discounts, delivery information, and shipping charges.
- Maintain organized records of orders, adjustments, and correspondence.
- Communicate order discrepancies to Sales and Customer Service and update orders.
- Upload documentation to customer profiles, operating systems, and platforms.
- Assist with reporting and data management related to order processing.
- Follow company policies and procedures to ensure accuracy and efficiency.
Benefits
- Competitive compensation plans.
- Eight paid holidays and two additional floating holidays.
- Paid sick and vacation time.
- Career development, training opportunities, and leadership development programs.
- Tuition reimbursement program.
- Comprehensive medical, dental, and vision plans, including an employer health savings account contribution each plan year.
- Matching employer 401(k) contributions.
- Emphasis on charitable giving and volunteering in communities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
