Customer Service/Order Entry Assistant

HBM Holdings•South Bend, IN

About The Position

The Customer Service /Order Entry Assistant is responsible for assisting the Customer Service and Material Flow team to ensure that customer needs are met and that products are delivered to the customer’s expectations and satisfaction.

Requirements

Two-Three years of customer relations experience.
Knowledge of and use of Electronic Data Interface.
General knowledge of ISO 9001 requirements.
Advanced computer skills in word processing, spreadsheets, Internet, and Visual Manufacturing.
Oral, written, and business communication skills.
Must be able to communicate in English.

Responsibilities

Effectively processes customer orders by: Accurately entering and updating customer delivery schedules into the computer and producing appropriate paperwork for distribution to customers through electronic file confirmations.
Flows information in support of the customer by: Working within production and scheduling team to meet customer needs while maintaining overall profitability and efficiency. Conferring with Production, Shipping, or common carrier personnel to expedite or trace missing or delayed shipments. Facilitating communication of customer needs to Production. Scanning and filing tracking information from packing lists.
Effectively coordinates and maintains the administrative needs of the company in support of the customers’ needs by: Entering new schedules and/or changes into Visual. Maintaining electronic files.
Contributes to the overall effectiveness of the company by: Channeling problems and/or complaints to appropriate person for resolution. Supporting all Schafer Gear Works, Inc. policies and procedures. Reporting to Supervisor when assignments cannot be completed. Performing other job-related duties as required.