Temporary Customer Service-Order entry

Metro Sales • Menomonee Falls, WI

4d • Onsite

About The Position

MSI Metro Sales Inc. is seeking a Temporary, Customer service/Order entry specialist, in our Menomonee Falls, WI location. The temporary candidate will be responsible for processing orders for supplies from internal and external clients while delivering exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders, returns on internal and external systems; maintain call, and email volume expectations with a focus on minimal hold time rates.

Requirements

• High School Diploma or equivalent.
• Microsoft office products MS Outlook, Excel, and Word
• Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed.
• Valid Driver’s License
• Clean Driving Record

Nice To Haves

• Excellent typing & Ten-key skills.
• Exhibit excellent Communication, organizational and prioritization skills.
• Prior Customer service experience.

Responsibilities

• Receive and process incoming calls and emails.
• Process supply orders and submit returns on vendor websites.
• Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits.
• Maintain team goals for Hold Time and Grade of Service.
• Process standard reports within excel and proprietary software.
• Participate in cross training to support other departments as needed
• Other responsibilities as assigned by Supervisor or Manager.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED