Order Entry

American Leather Operations LLC•Conover, NC

3d•Onsite

About The Position

The Customer Service/Order Entry Associate will report to the Customer Service Manager. They will work directly with the Team Leader, Sales Representatives, and customers via phone calls and emails. This is a full-time position offering consistent 40-45 hour workweeks, no Saturday schedules, and a comprehensive benefits package. Employees receive free access to our onsite healthcare clinic beginning on day one for themselves, their spouses, and children. Additional benefits include two company-wide shutdown weeks each year, paid vacation time, and the opportunity to build a long-term career with a stable and growing company.

Requirements

3-4 years Customer Service experience required
Ability to work full time
Great telephone skills & voice
Effective communication skills
Good organizational skills and detailed oriented
Perficient with Microsoft Office / Outlook
Positive attitude

Nice To Haves

Prior customer service experience required with high end furniture manufacturing experience preferred
Furniture manufacturing experience preferred
Word/Excel/Power Point/IBM notes knowledge
Able to handle multiple tasks & work in a fast paced, concentrated environment
Able to work in an open team environment
Able to work with different types of personalities and different levels of management

Responsibilities

Able to work in a fast paced – professional office environment
Respond to customer inquiries regarding shipping availability, production availability, price quotes, production information, etc. via fax, telephone & email
Input repair orders using company software, input quotes, data entry
Able to make decisions to facilitate the resolution of customer issues
Assist Account Executive Team Leader as needed
All other duties as assigned