Order Entry Representative

Visual Comfort & Co. • Houston, TX

23h • $24 - $24 • Onsite

About The Position

This position is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders. Duties include managing a high volume of sales documents, completing post-sale administrative tasks, supporting customers via phone and email, and resolving routine service issues while escalating complex matters as needed to uphold a high standard of customer satisfaction.

Requirements

• Minimum of 6 months of previous experience in Visual Comfort Customer Service, or equivalent experience.
• Strong aptitude for navigating CRM and Order Management systems.
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities.
• Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• An equivalent combination of education and experience will be considered for this role

Nice To Haves

• High school graduate, 2 or 4-year college graduate, preferred.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry, a plus.

Responsibilities

• Effectively manage a high volume of documents throughout the shift.
• Accurately review new orders and process webs orders daily.
• Accurately and efficiently processing and managing returns.
• Scheduling and contacting customers for LTL pick-ups, ensuring timely communication with customers.
• Contacting customers via phone and email as needed including but not limited to supporting Customer Service.
• Effectively handle and resolve routine customer issues and escalating queries and concerns to leadership, as appropriate
• Actively participates in training involving our products, systems and design
• Exhibits professionalism with customers, team members and all levels of leadership
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.
• Additional tasks as needed

Benefits

• Work-Life Balance: Monday – Friday, 8:30am – 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Competitive compensation plan
• Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED