Order Entry Representative
CalPortland•San Carlos, CA
•$65,000 - $75,000•Onsite
About The Position
The Order Entry Representative works in the Dispatch Center to ensure accurate data entry while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, order scheduling, delivery set-up, and effectively communicating with customers, drivers, and the sales team.
Requirements
- Strong verbal and written communication skills
- Able to interact positively with a broad range of customers, vendors, and contractors
- Proficient in Microsoft Office and dispatch systems
- Attention to detail and able to multi-task
Nice To Haves
- Prior order entry experience
- Knowledge of ready-mix concrete and aggregates
Responsibilities
- Provide customer support for plant operations (assistance in day-to-day operations, inside sales, & record-keeping) - Primary contact for inbound calls, inventory oversight
- Call customers to verify orders & obtain jobsite contact information; verify order details: material quantity, delivery time, slump requirement, plant location, specification of mix
- Confirm that customer is ready; check with supervisor regarding pour details - washout areas, spacing changes, volume adjustments, etc.
- Inquire from customer if the delivery amount is sufficient - if additional material is needed
- Process POs, invoicing for customers, accept payments, ensure payments are processed prior to delivery, resolve customer payment disputes
- Provide exceptional customer service & work well in a fast-paced, team environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee assistance program
- Retirement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
