Customer Service Representative (Order Entry)

HindlePower•Easton, PA

3d•Onsite

About The Position

HindlePower has been designing and manufacturing industrial (non-commercial) battery chargers and dc power systems for the utility industry for over 35 years. Our staff and products serve the power generation and distribution market, switchgear OEMs, power substations, the oil and gas industry, and various transportation maintenance facilities. We are the leaders in our industry and have customers in all 50 states plus additional countries worldwide. This is not a call center. Our customers are utilities, distributors, and equipment builders buying engineered dc power systems, and many of them we have worked with for years. You will get to know them, and they will get to know you. We are looking for a Customer Service Representative to answer those customers and get their orders into our system accurately and quickly. Order entry is the front door to everything we build, so the work you do here sets the pace for the whole floor.

Requirements

Two or more years of experience in customer service, order entry, scheduling, or data entry, or a two year associate degree
High school diploma or GED
Comfort working in an ERP system. We use Made2Manage (M2M) and we will train you on ours
Proficiency with Outlook, Word, and Excel
Strong written and verbal communication. A good part of this job is writing clear, professional email
Real attention to detail. An order entered wrong costs a customer time and costs us credibility
Professional phone skills, including handling and routing calls well
Willingness to learn a complex product line. Nobody arrives knowing dc power systems and we do not expect you to
Comfort in a fast paced environment where priorities shift during the day

Responsibilities

Answer customer questions by phone and email, and own them through to an answer
Verify order details including pricing, configuration, and shipping information, and go back to the customer when something does not line up
Follow the production schedule so you can give customers a real answer on where their order stands
Build professional relationships with the people you talk to regularly
Enter sales orders into our ERP system accurately the first time
Keep customer records and order documentation clean and current
Work with Sales, Engineering, Supply Chain, and Production to get the answers a customer needs
Look for ways to make order entry faster and more consistent