Customer Service & Operations College Co-op-El Paso, TX

Sentry Insurance Agency • El Paso, TX

6d • Hybrid

About The Position

Sentry is seeking motivated college students for its Customer Service & Operations (CS&O) Co-op in El Paso, Texas. The program provides professional experience and exposure to the insurance industry as a possible long-term career path through training, business-unit overviews, job shadowing, and networking aligned with students’ career interests.

As a Customer Service Representative in Sentry’s Claims Contact Center, you will be an initial contact for customers reporting an incident and provide services to insureds, claimants, and others relating to First Notice of Loss reports. The role includes technical support for claims processing. The position is planned to begin in mid to late July for the Fall 2027/Spring 2028 school year. Students work 15–19 hours per week during the semester, with the potential to work up to 40 hours during summer or school breaks. The schedule is hybrid, with work from home on Mondays and Fridays and in-office collaboration Tuesday through Thursday.

The co-op offers meaningful work, mentorship, exposure to company leadership and executives, networking and team social events, a laptop and monitors, competitive pay, nearby parking, and a meal stipend depending on location. Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 visas for the purpose of obtaining practical experience.

Requirements

• Must be enrolled full-time at the University of Texas at El Paso or El Paso Community College.
• Expected graduation date must be between May 2028 and May 2029.
• Available to work 15–19 hours per week during the semester, with the potential to work up to 40 hours during summer or school breaks.
• Must be in good academic standing.
• Demonstrate leadership potential.
• Show a learning mindset, actively seek feedback, embrace new challenges, and demonstrate willingness to develop skills and gain industry knowledge.
• Ability to work in a team atmosphere.
• Strong punctuality and dependability.
• Solid verbal and written communication skills.

Nice To Haves

• Spanish-speaking bilingual skills; additional compensation is available.

Responsibilities

• Serve as an initial contact for customers when an incident occurs.
• Process claims over the phone for policyholders, claimants, and others.
• Assist with processing claims received over the internet or by mail.
• Work with a team to meet department phone Key Performance Indicators.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of Sentry business units.
• Job shadow and network based on career interests.

Benefits

• Competitive pay
• Parking close to the offices
• Meal stipend depending on location
• Laptop and monitors
• Mentorship and exposure to company leadership and executives
• Networking opportunities and team social events

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed