Customer Service Representative-El Paso, TX-Onsite

Edfinancial Services LLC•El Paso, TX

1d•Onsite

About The Position

Edfinancial Services is hiring a full-time, onsite Customer Service Representative in El Paso, Texas, with a start date of December 7, 2026. The starting pay is $18.00 per hour, plus $5.09 per hour in Health and Welfare Benefits. Schedules are assigned according to business needs, and flexibility for evening shifts is required. Hours of operation are Monday 6:00 AM–7:00 PM, Tuesday and Wednesday 6:00 AM–6:00 PM, and Thursday and Friday 6:00 AM–4:00 PM (MST); the office is closed Saturday and Sunday. The representative is the friendly, knowledgeable voice customers depend on, handling inbound and outbound calls and providing clear, accurate information about products and services. The role involves resolving questions and issues efficiently while following federal and company guidelines, using sound judgment and strong communication skills, and collaborating with the team to support a positive, high-quality work environment. Edfinancial describes itself as a mission-driven community and a leading contractor for the U.S. Department of Education, focused on integrity, growth, and employee success. The company states that 99% of entry-level employees who stay two years or more advance in their careers. Remote work may be possible after onsite training and at least six months of consistent job performance, subject to company policy, business needs, and ongoing performance standards.

Requirements

Professional appearance and positive attitude.
Strong communication and listening skills.
Ability to deliver clear and accurate information and solve problems efficiently.
Flexibility and availability during business hours, including flexibility for evening shifts.
Basic computer proficiency.
Ability to collaborate with teammates and leaders.

Responsibilities

Handle inbound and outbound calls professionally and empathetically.
Provide accurate, clear information about products and services.
Resolve customer questions and issues quickly while maintaining compliance with federal and company guidelines.
Use sound judgment and strong communication skills to support customer interactions.
Collaborate with teammates to create a positive, high-quality work environment.

Benefits

$5.09 per hour in Health and Welfare Benefits, in addition to starting pay of $18.00 per hour.
Paid training.
Tuition reimbursement and Educational Assistance.
Leadership Development Program and growth opportunities for advancement.
Medical, dental, vision, pet, life, and disability insurance.
Teledoc and Employee Assistance Program (EAP).
11 paid holidays, paid vacation, and sick leave.
Mental health day after six months.
Company-sponsored clubs, fitness, reward programs, and community involvement.
Potential to work remotely after onsite training and a minimum of six months of consistent job performance, subject to company policy, business needs, and ongoing performance standards.