Senior Administrative Specialist – Onsite (El Paso, TX)
About The Position
Universal Strategic Advisors LLC (US Advisors), a small business consulting firm, is hiring a Senior Administrative Specialist to provide onsite administrative, data, and program support to U.S. Immigration and Customs Enforcement (ICE) within the El Paso Area of Responsibility. The role supports office operations and processes for individuals in ICE custody and individuals reporting to ICE offices. It also serves as a team lead, coordinating the daily work of Administrative Specialists, acting as the primary point of contact for ICE personnel, and ensuring that team work is accurate, timely, and consistent. The position is fully onsite at an ICE office in the greater El Paso area. It follows a shift schedule requiring at least 40 hours per week between 7:00 AM and 7:00 PM local time, including weekends and holidays. Compensation is $30.00 per hour. Each offer is contingent on passing a federal background investigation, and passing the investigation is a condition of employment.
Requirements
- Bachelor’s degree from an accredited institution.
- At least ten years of professional experience in administrative support, data management, program support, or a related field.
- Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint), including working with data in Excel, and comfort learning new software systems.
- Experience entering, maintaining, and reporting data with a high degree of accuracy.
- Comfort working in a customer-facing, public-service setting.
- U.S. citizenship.
- Ability to pass and maintain a federal background investigation.
- Ability to work at least 40 hours per week on a shift schedule between 7:00 AM and 7:00 PM local time, including weekends and holidays.
- Ability to work fully onsite in the greater El Paso area.
Nice To Haves
- Experience supporting a federal, state, or local government agency, particularly in law enforcement or immigration operations.
- Experience with budget tracking, travel coordination, or program management support.
- Experience training, mentoring, or coordinating the work of other staff.
- Strong organizational, analytical, and time-management skills.
- Clear, professional written and verbal communication.
- A high level of discretion, professionalism, and attention to detail.
Responsibilities
- Coordinate the daily work of the onsite Administrative Specialist team; assign and balance tasks, monitor workload, and adjust coverage across shifts to meet office needs.
- Train and mentor new and current specialists on procedures, systems, and confidentiality requirements.
- Review completed work for accuracy and completeness and correct problems before they reach Government personnel.
- Serve as the team’s main liaison with Government personnel and company program management; receive taskings, communicate priorities, and raise issues for resolution.
- Prepare, organize, and maintain administrative records related to office processing, and electronically file documents according to established procedures.
- Enter, validate, and update information in designated government systems, including individual records, status information, and tracking details; maintain accurate, complete, and current data and flag discrepancies or missing information.
- Monitor key data points and prepare recurring and ad hoc reports, trackers, and summaries for office leadership; consolidate team inputs into accurate, timely products.
- Schedule, check, and track appointments, and ensure related paperwork and notices are prepared and filed on time.
- Provide administrative and documentation support for office initiatives; identify and recommend process improvements based on workflow and data trends and help implement approved changes across the team.
- Support taskings, data calls, travel authorizations and itineraries, and other communications initiatives as defined by the Government.
- Help track budgets, expenditures, and related reporting.
- Maintain organized physical and electronic files and ensure the team follows applicable confidentiality, privacy, and records-handling requirements.
- Assist individuals reporting to the office professionally and courteously and provide general clerical support to Government personnel as directed.
Benefits
- Health and wellness benefits for eligible employees
- Paid time off for sick leave and vacation
- Paid federal holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
