Customer Service & Operations College Co-op-Stevens Point, WI

Sentry Insurance Agency • Stevens Point, WI

6d • Hybrid

About The Position

Sentry is seeking college students for its Customer Service & Operations (CS&O) Co-op in Stevens Point, Wisconsin. The program offers professional experience and exposure to the insurance industry through training, business-unit overviews, job shadowing, and networking aligned with students’ career interests. The role is planned to begin in mid to late July for the Fall 2027/Spring 2028 school year.

As a Customer Service Representative in Sentry’s Claims Contact Center, you will serve as an initial point of contact when an incident occurs and provide services to insureds, claimants, and others submitting First Notice of Loss reports. You will provide technical support for claims processing. The co-op combines meaningful work and mentorship with a hybrid schedule: work from home Mondays and Fridays and in the office Tuesday through Thursday. A laptop and monitors are provided.

Requirements

• Be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Have an expected graduation date between May 2028 and May 2029.
• Be available to work 15–19 hours per week during the semester, with the potential to work up to 40 hours during summer or school breaks.
• Be in good academic standing.
• Display leadership potential.
• Demonstrate a learning mindset, including actively seeking feedback, embracing new challenges, and being willing to develop skills and industry knowledge.
• Be able to work in a team atmosphere.
• Demonstrate strong punctuality and dependability.
• Have solid verbal and written communication skills.

Nice To Haves

• Spanish-speaking bilingual skills; additional compensation is offered.

Responsibilities

• Work with a team to meet department phone Key Performance Indicators.
• Process claims for policyholders, claimants, and others over the phone.
• Assist with processing claims received over the internet or by mail.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of Sentry business units.
• Job shadow and network based on career interests.

Benefits

• Mentorship and exposure to company leadership and executives.
• Hybrid schedule with work from home on Mondays and Fridays and office work Tuesday through Thursday.
• Laptop and monitors.
• Competitive pay.
• Parking close to the offices.
• Meal stipend depending on location.
• Team social events and networking opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed