Customer Service & Operations College Co-op-Stevens Point, WI

Sentry Insurance • Stevens Point, WI

5d • Hybrid

About The Position

Sentry is seeking college students for its Customer Service & Operations (CS&O) Co-op in Stevens Point, Wisconsin. The program offers professional experience and exposure to the insurance industry through training, business-unit overviews, job shadowing, and networking aligned with students’ career interests. In the Claims Contact Center, the co-op works as a Customer Service Representative and is an initial point of contact when an incident occurs, providing support to insureds, claimants, and others with First Notice of Loss reports and claim processing.

The role is planned to begin in mid to late July for the Fall 2027/Spring 2028 school year. Students must be enrolled full-time at UW-Stevens Point or Mid-State Technical College and available to work 15–19 hours per week during the semester, with the potential to work up to 40 hours during summer or school breaks. Sentry states it does not offer employment in this position to holders of F-1, J-1, or H-1 visas for the purpose of obtaining practical experience.

The position offers a hybrid schedule: work from home Mondays and Fridays, and work in the office Tuesday through Thursday. The program includes a laptop and monitors, mentorship and exposure to company leadership, networking and social events, close parking, and a meal stipend depending on location. Competitive pay is mentioned, but no pay amount is specified.

Requirements

• Be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Have an expected graduation date from May 2028 through May 2029.
• Be available for 15–19 hours per week during the semester, with potential availability for up to 40 hours during summer or school breaks.
• Be in good academic standing.
• Display leadership potential.
• Demonstrate a learning mindset, including seeking feedback, embracing new challenges, and willingness to develop skills and industry knowledge.
• Be able to work in a team atmosphere.
• Demonstrate punctuality and dependability.
• Have solid verbal and written communication skills.

Nice To Haves

• Spanish-speaking bilingual skills; additional compensation is offered for these skills.

Responsibilities

• Serve as an initial contact for customers when an incident occurs.
• Provide technical support for processing claims and First Notice of Loss reports.
• Work with a team to meet department phone Key Performance Indicators.
• Process claims for policyholders, claimants, and others over the phone.
• Assist with processing claims received over the internet or by mail.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of Sentry business units.
• Job shadow and network based on career interests.

Benefits

• Hybrid work schedule, with work from home Mondays and Fridays and office work Tuesday through Thursday.
• Laptop and monitors.
• Mentorship and direct exposure to company leadership and executives.
• Networking opportunities and team social events.
• Parking close to the offices.
• Meal stipend depending on location.
• Competitive pay; amount not specified.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed