Customer Service & Operations College Co-op-El Paso, TX

Sentry Insurance • El Paso, TX

4d • Hybrid

About The Position

Sentry is seeking college students for its Customer Service & Operations (CS&O) Co-op in El Paso, Texas. The program offers professional experience and exposure to the insurance industry through training, business-unit overviews, job shadowing, and networking aligned with students’ career interests. As a Customer Service Representative in the Claims Contact Center, the co-op will be an initial point of contact for customers reporting an incident and will provide technical support for processing claims and First Notice of Loss reports. The position is planned to begin in mid to late July for the Fall 2027/Spring 2028 school year. Sentry does not offer employment in this position to holders of F-1, J-1, or H-1 visas for the purpose of obtaining practical experience.

Requirements

• Be enrolled full-time at the University of Texas at El Paso or El Paso Community College.
• Have an expected graduation date between May 2028 and May 2029.
• Be available to work 15–19 hours per week during the semester, with the potential to work up to 40 hours during summer or school breaks.
• Be in good academic standing.
• Display leadership potential.
• Demonstrate a learning mindset, including actively seeking feedback, embracing challenges, and willingness to develop skills and industry knowledge.
• Ability to work in a team atmosphere.
• Demonstrate punctuality and dependability.
• Have solid verbal and written communication skills.

Nice To Haves

• Spanish-speaking bilingual skills; additional compensation is offered.

Responsibilities

• Serve as an initial contact for customers when an incident occurs.
• Work with a team to meet department phone Key Performance Indicators.
• Process claims by phone for policyholders, claimants, and others.
• Assist with processing claims received over the internet or by mail.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of Sentry business units.
• Job shadow and network based on career interests.

Benefits

• Hybrid schedule: work from home Mondays and Fridays and in the office Tuesday through Thursday.
• Laptop and monitors provided.
• Competitive pay.
• Parking close to the offices.
• Meal stipend depending on location.
• Mentorship and exposure to company leadership and executives.
• Team social events and networking opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed