Network Operations Lead (El Paso, TX)

EOS • El Paso, TX

1d • Onsite

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The Network Operations Lead oversees and supports hardware repair and troubleshooting operations for fiber-optic deployment, splicing, testing, and maintenance in large-scale, mission-critical environments. The role combines advanced technical troubleshooting with day-to-day leadership of technicians, ensuring high-quality, SLA-driven support across server, storage, and network hardware platforms. The position may require up to 10% domestic travel.

The lead coordinates technician workloads and operational priorities, monitors productivity and performance, maintains incident and repair documentation, and helps ensure adherence to SLAs, MOPs, CMOPs, safety protocols, and quality standards. The role also provides technical mentorship and leadership coverage when the Site Supervisor is absent, while collaborating with cross-functional teams on infrastructure upgrades, migrations, and maintenance windows.

Technical duties include advanced diagnostics using command-line tools, hardware repairs and component replacements, troubleshooting Layer 1–3 network issues, and supporting fiber splicing and testing. The lead also assists with interpreting OTDR traces, loss budgets, and certification results, and helps resolve fiber infrastructure issues and network faults.

Requirements

• Associate degree or higher in a technical discipline, or equivalent hands-on experience in data center operations or IT support.
• At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• At least 2 years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility; required.
• Strong proficiency with CLI-based tools and environments, such as Cisco CLI, Linux/Unix shell, iDRAC, and iLO.
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.
• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision and ability to judge distances and spatial relationships.
• Ability to identify colors and communicate information through speaking and listening.
• Ability to sit, use hands and fingers, handle objects, tools, or controls, and reach with hands and arms regularly.
• Frequent standing and walking, and occasional climbing, balancing, stooping, kneeling, crouching, or bending.

Nice To Haves

• Experience managing a technical support team in a multi-site environment.
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems such as ServiceNow or Remedy and asset management platforms.
• Familiarity with scripting for automation, such as Bash or Python.
• Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

• Lead and coordinate technicians on a day-to-day basis, assigning workloads and aligning field activities with project priorities and productivity expectations.
• Monitor technician productivity and performance against daily and weekly targets, and ensure team members follow safety and quality standards.
• Provide hands-on technical guidance, mentorship, and support to technicians; promote accountability, professionalism, teamwork, and operational excellence.
• Escalate performance concerns, operational risks, and resource issues to the Site Supervisor in a timely manner.
• Provide operational continuity and leadership coverage when the Site Supervisor is absent.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues, prioritize and escalate work, and ensure SLA adherence.
• Collaborate with cross-functional teams on infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs and contribute to their development and continuous improvement.
• Lead operations across server, storage, and network hardware platforms, resolving hardware failures in a timely and effective manner.
• Perform advanced diagnostics using CLI tools such as Cisco IOS, NX-OS, and Linux shell to identify and resolve system and network issues.
• Oversee physical hardware repairs, including replacement of drives, memory, NICs, PSUs, fans, and motherboards.
• Troubleshoot Layer 1–3 network issues, including port failures, fiber-optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for single-mode, multi-mode, and ribbon fiber splicing activities.
• Support fiber testing and validation using OTDR, OLTS, power meters, and visual fault locators.
• Assist with reviewing and interpreting OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Benefits

• Health insurance, vision insurance, and dental insurance starting the first of the month after the start date.
• Meals, snacks, drinks, and desserts provided.
• 10 days of paid time off annually.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree