Network Operations Lead (El Paso, TX)

EOS • El Paso, TX

2d • Onsite

About The Position

EOS IT Solutions is seeking a hands-on Data Center Network Operations Lead to oversee hardware repair and troubleshooting operations involving fiber-optic deployment, splicing, testing, and maintenance in large-scale, mission-critical environments. The role leads technicians delivering high-quality, SLA-driven support; diagnoses and resolves hardware and network issues; manages escalations; and supports consistent network services across server, storage, and network platforms. The position may require up to 10% domestic travel and travel between data center sites as needed.

The lead coordinates daily field operations, assigns and monitors work, mentors technicians, and supports safety, quality, and productivity expectations. The role also provides operational leadership coverage when the Site Supervisor is absent, maintains incident and repair documentation, manages ticket queues and SLA priorities, and collaborates on infrastructure upgrades, migrations, and maintenance windows. It ensures compliance with and contributes to the development of MOPs and CMOPs.

Technical duties include advanced CLI-based diagnostics, physical hardware repairs, troubleshooting Layer 1–3 network issues, and providing guidance on fiber splicing and testing. The role supports interpretation of OTDR traces, loss budgets, and certification results, and helps resolve fiber infrastructure issues and network faults.

Requirements

• Associate degree or higher in a technical discipline, or equivalent hands-on experience in data center operations or IT support.
• At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• At least 2 years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments, such as Cisco CLI, Linux/Unix shell, iDRAC, and iLO.
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
• Strong problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills and a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.
• Ability to meet the stated physical requirements, including frequent lifting of up to approximately 50 pounds and occasional lifting of up to 100 pounds.

Nice To Haves

• Experience managing a technical support team in a multi-site environment.
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems such as ServiceNow or Remedy and asset management platforms.
• Familiarity with scripting for automation, such as Bash or Python.
• Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

• Lead and coordinate technicians’ day-to-day work, assign workloads, and align field activities with project priorities and productivity expectations.
• Monitor technician output and performance against daily and weekly targets, ensuring team members remain engaged and comply with safety and quality standards.
• Provide hands-on technical guidance, mentorship, and support to field personnel; promote accountability, professionalism, teamwork, and operational excellence.
• Escalate performance concerns, operational risks, and resource issues to the Site Supervisor in a timely manner.
• Provide operational continuity and leadership coverage when the Site Supervisor is absent.
• Lead operations across server, storage, and network hardware platforms and ensure timely resolution of hardware failures.
• Perform advanced diagnostics using CLI tools such as Cisco IOS, NX-OS, and Linux shell to identify and resolve system and network issues.
• Oversee physical hardware repairs and component replacements, including drives, memory, NICs, PSUs, fans, and motherboards.
• Troubleshoot Layer 1–3 network issues, including port failures, fiber-optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for single-mode, multimode, and ribbon fiber splicing activities.
• Support fiber testing and validation using OTDR, OLTS, power meters, and visual fault locators.
• Assist with reviewing and interpreting OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.
• Maintain and update incident-resolution, root-cause-analysis, and repair-procedure documentation.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Collaborate with cross-functional teams on infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs and contribute to their development and continuous improvement.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Meals, snacks, drinks, and desserts provided
• 10 days of paid time off annually
• 12 paid holidays
• 6 sick days, available after 90 days of employment
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree