Customer Service Operations Associate

Wolters Kluwer • Clayton, MO

1d • $29,200 - $58,000 • Hybrid

About The Position

CT Corporation, part of Wolters Kluwer, provides business compliance, incorporation, and licensing solutions to corporations, small businesses, law firms, and trademark professionals. The Customer Service Operations Associate works with internal teams and stakeholders to administer customer licensing portfolios, manage business license renewals, research filing requirements, resolve issues, and help clients maintain compliance. The role suits a detail-oriented, customer-focused professional who can research and solve problems, learn complex processes, work accurately, communicate effectively, and manage competing deadlines. This is a hybrid position requiring in-office work 2–3 times per week. The role is eligible for a bonus. The posting gives a total annual compensation range of $48,000–$58,000 and separately lists a compensation range of $29,200–$48,900 USD, with actual base salary dependent on factors including skills, experience, and hiring location.

Requirements

• At least one year of business-to-business (B2B) client/customer service experience.
• Ability to absorb product knowledge quickly and process information to apply to client needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Strong analytical and problem-solving skills.
• Excellent organizational, time-management, and multitasking skills.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Consultative customer service experience, preferably in banking, insurance, hospitality, retail, or the legal industry.
• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience; preferred but not required.
• Experience generating add-on sales revenue.

Responsibilities

• Compile and submit all assigned customer renewals.
• Research rejected renewals and determine necessary corrections.
• Issue monthly invoices.
• Build pre-filing summaries.
• Communicate with coworkers to ensure the overall management of assigned customer license portfolios.
• Serve as a subject matter expert on the department, company, and industry.

Benefits

• Medical, dental, and vision plans
• 401(k)
• Flexible spending account (FSA) and health savings account (HSA)
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed