Operations Analyst - Customer Service

Uline • Kenosha, WI

4d • Onsite

About The Position

The Operations Analyst in Uline’s Corporate Customer Service department analyzes contact center data and turns it into actionable insights to improve operations and support legendary customer service across the company. The role uses SQL queries and Power BI dashboards for performance, trend, and statistical reporting, and collaborates with stakeholders to understand project requirements and deliver results that meet business needs. The position is based at Uline’s Kenosha Branch and is on-site.

Requirements

• Bachelor’s degree.
• At least 2 years of experience in data analysis or business intelligence.
• Advanced Microsoft Excel, SQL, and Power BI experience.
• Excellent communication, analytical, and organizational skills.

Nice To Haves

• Robotic Process Automation (RPA) experience.

Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements to customer service operations, efficiency, and processes.
• Build and maintain SQL queries and Power BI dashboards for performance, trend, and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Employee Perks Café with affordable daily meal options from local restaurants.
• On-site fitness center and maintained walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level