Customer Service Analyst

Green Bay Converting•Green Bay, WI

5d•$55,000 - $60,000•Onsite

About The Position

Green Bay Converting is seeking a Customer Service Analyst to support day-to-day customer service operations, structure performance tracking and reporting, and identify more efficient ways of working as the company grows. The role combines hands-on customer service work—including order entry, account support, and issue resolution—with tracking customer service performance and maintaining reporting tools and dashboards. It may offer an opportunity to grow into a broader Operations or Business Intelligence function as reporting capabilities expand.

Requirements

Strong Excel skills, including formulas, pivot tables, and cleaning up messy data.
Sharp attention to detail and comfort working with numbers day-to-day.
Clear communication skills, including the ability to explain data to people who do not regularly work with spreadsheets.
Curiosity and a bias toward figuring things out.
Genuine interest in AI and new technology, and willingness to learn and use new tools.

Nice To Haves

Exposure to Power BI or other reporting and dashboard tools.
Prior experience in customer service, supply chain, or manufacturing environments.
Comfort with SQL or other data tools, or interest in learning them.

Responsibilities

Handle day-to-day customer service activities, including order entry and order management.
Serve as a point of contact for customer questions, order status, and issue resolution.
Track and report on customer service KPIs, including order accuracy, response times, and OTIF.
Build and maintain reporting tools and dashboards used by the Customer Service team and leadership.
Partner with Customer Service, Planning, and Operations to identify trends and flag potential issues.
Identify opportunities to improve customer service processes and workflows.
Support process improvement initiatives with clean, reliable data.