Customer Service Analyst

Green Bay Converting•Green Bay, WI

4d•Onsite

About The Position

Green Bay Converting is seeking a Customer Service Analyst to support day-to-day customer service operations, improve performance tracking and reporting, and help identify more effective ways of working as the company grows. The role combines hands-on customer service work with tracking customer service KPIs and building and maintaining reports and dashboards for the customer service team and leadership. The position offers an opportunity to grow toward a broader Operations or Business Intelligence function as reporting capabilities expand, for someone who demonstrates initiative. A skilled internal AI team is available to support requests for dashboards, applications, and other tools.

Requirements

Strong Excel skills, including formulas, pivot tables, and cleaning up messy data; required.
Strong attention to detail and comfort working with numbers day to day.
Clear communication skills, including the ability to translate data for people who do not work regularly with spreadsheets.
Curiosity and a bias toward figuring things out rather than simply flagging problems.
Genuine interest in AI and new technology, with willingness to learn and use new tools.

Nice To Haves

Exposure to Power BI or other reporting and dashboard tools.
Prior experience in customer service, supply chain, or manufacturing environments.
Comfort with SQL or other data tools, or interest in learning them.

Responsibilities

Handle day-to-day customer service activities, including order entry and order management.
Serve as a point of contact for customer questions, order status, and issue resolution.
Track and report on customer service KPIs, including order accuracy, response times, and OTIF.
Build and maintain reporting tools and dashboards for the customer service team and leadership.
Partner with Customer Service, Planning, and Operations to identify trends and flag potential issues.
Identify opportunities to improve customer service processes and workflows.
Support process improvement initiatives with clean, reliable data.