Operations Analyst - Customer Service
Uline•Pleasant Prairie, WI
•Onsite
About The Position
The Operations Analyst will work in Uline’s Corporate Customer Service department at the Kenosha Branch, using contact center data to generate actionable insights that improve operations and support legendary customer service across the company. The role analyzes performance, identifies opportunities to improve service operations and efficiency, and produces reporting using SQL queries and Power BI dashboards. The analyst also works with stakeholders to understand project requirements and deliver results that meet business needs. The position is on-site.
Requirements
- Bachelor's degree.
- At least 2 years of experience in data analysis or business intelligence.
- Advanced Microsoft Excel, SQL, and Power BI experience.
- Excellent communication, analytical, and organizational skills.
Nice To Haves
- Robotic Process Automation (RPA) experience.
Responsibilities
- Analyze contact center performance data and deliver insights that inform business strategy.
- Drive improvements that enhance customer service operations, efficiency, and processes.
- Build and maintain SQL queries and Power BI dashboards for performance, trend, and statistical reporting.
- Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Café with affordable daily meal options from local restaurants.
- On-site fitness center and maintained walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
