Customer Operations Claims Analyst
Kinder's•Walnut Creek, CA
•$105,000 - $115,000•Hybrid
About The Position
Kinder’s Operations team is seeking an analytical, solutions-driven team member to investigate and resolve operational service issues. The role involves validating customer complaints and charges, determining root causes, and driving resolution through claim recovery or internal process improvements. The analyst will work independently and with cross-functional teams to resolve claims, track service issue trends, and help prevent recurring problems.
Requirements
- At least 3–5 years of experience in supply chain, customer operations, or logistics in the CPG industry.
- Prior experience with and understanding of deductions, chargebacks, OTIF disputes, or transportation claims.
- Strong working knowledge of ERP systems and Excel or Google Sheets.
- Ability to research and resolve discrepancies independently or cross-functionally.
- Demonstrated success in cross-functional problem-solving and issue resolution.
- Ability to navigate ambiguity and conflicting information, investigate root causes, and drive issues to resolution.
- Accountability and attention to detail, including willingness to challenge existing practices when needed.
Nice To Haves
- Experience with claim management tools.
Responsibilities
- Investigate service-related issues, including customer shorts, OTIF fines, late fees, missed appointments, spoilage, damages, and chargebacks.
- Validate or challenge claims based on data and documentation.
- File and manage disputes and claims, follow through to resolution, and support collections when needed.
- Identify internal causes of valid issues and collaborate with cross-functional partners to address root causes and prevent recurrence.
- Track and report trends in service issues to identify systemic problems and opportunities for improvement.
- Build working relationships across Supply Chain, Customer Service, Sales, and Finance to accelerate resolution and continuous improvement.
- Create, document, and refine processes.
Benefits
- Paid time off
- 401k
- Bonus or incentive eligibility
- Equity grants
- Competitive health benefits
- Family-friendly benefits, including parental leave
- Flexibility to work outside the office when needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
