Claims Analyst

Brown & Brown Insurance • Remote - Missouri, MO

1d

About The Position

Brown & Brown is seeking a Claims Analyst to support day-to-day claims administration and claims service for an assigned book of third-party administrator (TPA) business. A Claims Team Leader, Producer, or Account Executive may hold overall responsibility for the client relationship, service strategy, and business development. The Claims Analyst spends significant time reviewing claim files, managing system activity, analyzing data, and communicating with clients, carriers, adjusters, and other claim stakeholders by email or phone. The role is accountable for following company initiatives, processes, and procedures, including maintaining system-of-record data integrity.

Requirements

• At least 2 years of experience in claims administration, claims handling, or claims analysis in a Property & Casualty brokerage, carrier, or TPA environment.
• Knowledge of Property & Casualty claims, coverage, and loss-run data.
• Ability to follow process and procedures guidance.
• Analytical and problem-solving abilities, including comfort working with claim data and reports.
• Ability to demonstrate tact and poise under pressure when handling sensitive or time-critical claim issues.
• Good communication, interpersonal, and negotiation skills.
• Ability to work efficiently in teams.
• Hold, or be willing to obtain, insurance licenses as required by the Company.

Responsibilities

• Review new and open claims for coverage, reserve adequacy, compensability, and appropriate handling; escalate concerns to the Team Leader or Claims Manager.
• Monitor claim activity, diary dates, and key milestones, and follow up on aging or stagnant claims to support resolution.
• Identify large, litigated, or high-severity claims early and report and escalate them promptly to the client, Producer/Account Executive, and carrier.
• Coordinate with adjusters, carriers, and third-party vendors on claim status, settlement authority, subrogation, and recovery opportunities.
• Serve as the primary point of contact for daily claim questions, status requests, and documentation needs from clients or forwarded by the Producer/Account Executive.
• Support claim intake and first notice of loss processes, ensuring claims are reported accurately and within required timeframes.
• Respond to information requests from clients, carriers, and adjusters, working with the Account Manager team as needed on policy and coverage questions.
• Update the system of record to accurately document conversations, communications, and claim materials.
• Prepare for and participate in client claim reviews, including following up on action items.
• Obtain, validate, and reconcile loss runs and claim data from carrier or TPA systems as needed.
• Prepare recurring and ad hoc claim reports, loss summaries, and trend analyses covering frequency, severity, open versus closed claims, reserves, and incurred amounts.
• Build and maintain effective working relationships with carrier claims representatives, TPA partners, adjusters, and other claim vendors.
• Escalate carrier or vendor service issues and follow through to resolution, partnering with the Team Leader as appropriate.

Benefits

• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee stock purchase plan (ESPP)
• 401(k)
• Student loan assistance
• Tuition reimbursement
• Free mental health and enhanced advocacy services
• Paid time off
• Paid holidays
• Preferred partner discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed