Customer Service Operations Associate

Wolters Kluwer • Clayton, MO

4d • $29,200 - $48,900

About The Position

The Customer Service Operations Associate performs operational and administrative tasks to enhance customer service processes. The role addresses customer inquiries, monitors operational performance, and collaborates with team members to support efficient service delivery. It also helps improve processes and customer satisfaction through foundational operational knowledge.

The position supports basic workflow management, reporting, standard operating procedures, first-line issue support, resource and call-volume tracking, quality checks, training coordination, customer issue follow-up, and operational assistance to team members.

Requirements

• Basic analysis and interpretation of data.
• Enhanced customer interaction capabilities.
• Understanding of workflow management.
• Attention to detail.
• Capability to create and interpret basic reports.
• Efficient handling of multiple tasks.
• Problem-solving abilities.
• Familiarity with advanced office and operational software.

Responsibilities

• Oversee basic workflow tasks.
• Create and interpret simple operational reports.
• Update and maintain standard operating procedures.
• Provide first-line support and escalate issues as needed.
• Track and report on resource utilization and call volumes.
• Conduct basic quality checks and audit customer interactions.
• Suggest improvements for operational efficiency.
• Help coordinate and document training sessions.
• Manage follow-up activities for unresolved customer issues.
• Offer support to team members on operational activities.

Benefits

• Medical, dental, and vision plans
• 401(k)
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed