Customer Service & Operations Associate - Seasonal
About The Position
The Customer Service & Operations Associate manages customer communications and processes online shopping requests efficiently and accurately. Working primarily through WhatsApp, email, and phone, the associate assists crew members with purchasing requests, coordinates orders, and provides timely updates. Under the direction of the Customer Experience & Operations Supervisor, the associate also supports administrative tasks, merchandise replenishment, inventory organization, and package receiving as needed. This is a seasonal position running November through May, with a full-time schedule of approximately 40 hours per week. There may be an opportunity to return for future seasons based on performance and business needs. Crew Mail Services is a Fort Lauderdale-based company specializing in package receiving, online shopping assistance, and retail services for cruise ship crew members. For over 10 years, the company has helped crew members shop, receive packages, and access essential products while their ships are in port. Its team works in a fast-paced, customer-focused environment emphasizing efficiency, teamwork, and excellent service.
Requirements
- Strong written and verbal communication skills.
- Comfort using WhatsApp, email, online shopping websites, and basic computer systems.
- Ability to compare product information, pricing, and availability accurately.
- Strong organizational skills and attention to detail.
- Ability to manage multiple requests and meet deadlines.
- Professional, dependable, and willing to learn.
Nice To Haves
- Previous customer service, administrative, retail, order-processing, or office experience is preferred.
- Bilingual English/Spanish communication skills are a plus.
Responsibilities
- Respond to customer inquiries through WhatsApp, email, and phone.
- Assist crew members with order requests, payment questions, and delivery updates.
- Follow up on pending requests and outstanding orders.
- Resolve routine customer concerns and escalate issues to the supervisor when necessary.
- Maintain professional, timely, and accurate communication.
- Receive and review shopping requests and product links submitted by customers.
- Verify product availability and pricing using customer-provided links.
- Confirm order details and obtain missing information.
- Prepare order summaries and quotations.
- Coordinate payment and place approved orders according to company procedures.
- Monitor purchases, deliveries, and order status, and communicate updates or changes to customers.
- Maintain accurate purchasing and transaction records.
- Maintain customer information and order records, and update transactions and relevant information in CMS TRAX.
- Assist with invoicing, payment records, documentation, and other administrative assignments as directed.
- Replenish merchandise shelves and displays; assist with inventory counts and organization.
- Receive and organize merchandise deliveries, and report low-stock items and discrepancies.
- Assist with receiving, scanning, and sorting packages; verify package information and customer assignments.
- Support warehouse operations when needed.
- Follow supervisor instructions and daily priorities, manage multiple customer requests efficiently, and support other operational departments when assigned.
Benefits
- Employee discounts.
- Performance-based incentive bonus opportunity based on individual performance, accuracy, productivity, and teamwork.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
