Seasonal Customer Service Associate

AmericanSpoon•Petoskey, MI

8d•Onsite

About The Position

American Spoon is hiring Seasonal Holiday Customer Experience Associates for their call center. In this role, associates will take inbound phone orders for handcrafted preserves, jams, sweet toppings, and savories, all made in Petoskey and shipped to customers across the United States, U.S. territories, and Canada. The position requires candidates to start in November and work 25-40 hours per week. Priority will be given to candidates with at least one weekend day or evening available. Paid training takes place in late October or early November.

Requirements

Customer service or sales experience is a plus
An energetic, positive, and genuine approach
Strong attention to detail
Excellent verbal, written, and listening skills
A love of working as part of a team
Comfort with web-based software
A passion for artisan foods and an interest in (or knowledge of) locally grown fruit

Responsibilities

Take phone orders from customers shopping for themselves or sending gifts, packed and shipped from our warehouse
Help customers choose products and gifts, drawing on all available resources
Stay patient, friendly, and professional with every caller
Solve problems creatively and proactively, and follow up on questions or concerns with a sense of urgency
Track shipped orders and keep customers updated
Pitch in on other tasks as needed, such as returning voicemails, preparing catalogs for mailing, answering customer inquiries, and data entry
Keep up in a fast-paced environment, learning new information about products, order system updates, and inventory as it changes