CLUB Customer Service Associate - Seasonal

Bass Pro Shops • Bowling Green, KY

1d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while presenting customers with the benefits of becoming a CLUB Member. The role serves as a product expert and carries out account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The associate supports CLUB operations and compliance programs, demonstrates products, stays knowledgeable about advertised sales, helps achieve individual and store metrics, and maintains accurate CLUB inventory and an organized CLUB Booth. The position provides member services such as processing payments, answering account questions, and processing applications. It also includes timely reporting and feedback, peer coaching and support, and providing service throughout the store based on business needs. Other duties may be assigned.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Support a commitment to world-class customer service and ensure a pleasant and productive shopping experience.
• Greet customers and offer opportunities to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all store areas based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED