Seasonal CLUB Customer Service Outfitter

Bass Pro Shops • Rossford, OH

6d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while introducing customers to the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The position also supports other store areas as business needs require. It operates under general supervision using established procedures, with occasional independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices. This is a seasonal, part-time position.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
• Proactively greet customers and invite them to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet personal and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business need.
• Perform other duties as assigned.

Benefits

• Retail merchandise, restaurant, resort, and conservation attraction discounts.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED