Customer Service Operations Associate

Wolters Kluwer • Clayton, MO

2d

About The Position

The Customer Service Operations Associate performs operational and administrative tasks to support and improve customer service processes. The role addresses customer inquiries, monitors operational performance, collaborates with team members to support efficient service delivery, and contributes to process improvement and customer satisfaction. It also provides first-line support, tracks resources and call volumes, conducts basic quality checks, coordinates training documentation, and follows up on unresolved customer issues.

Requirements

• Basic analysis and interpretation of data.
• Enhanced customer interaction capabilities.
• Understanding of workflow management.
• Attention to nuanced details.
• Capability to create and interpret basic reports.
• Efficient handling of multiple tasks.
• Problem-solving abilities.
• Familiarity with more advanced office and operational software.

Responsibilities

• Oversee basic workflow tasks.
• Create and interpret simple operational reports.
• Update and maintain standard operating procedures.
• Provide first-line support and escalate issues as needed.
• Track and report on resource utilization and call volumes.
• Conduct basic quality checks and audit customer interactions.
• Suggest improvements for operational efficiency.
• Help coordinate and document training sessions.
• Manage follow-up activities for unresolved customer issues.
• Offer support to team members on operational activities.

Benefits

• Medical, dental, and vision plans
• 401(k)
• Flexible spending account and health savings account
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed