Customer Service Officer
Shik Innovation Group•Cincinnati, OH
About The Position
The Customer Service Officer is responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction.
Requirements
- Strong verbal and written communication skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain professional under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Team-oriented and reliable
Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products, services, or promotions
- Resolve customer concerns or escalate issues when necessary
- Process orders, returns, and service requests
- Maintain detailed records of customer interactions
- Support customer satisfaction and retention initiatives
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
