Customer Service & Loan Officer

SC State Credit Union • Columbia, SC

5d

About The Position

Join SC State Credit Union as a Customer Service & Loan Officer where you can be at the forefront of helping members achieve their financial goals. As an integral part of our team, you will have the opportunity to provide exceptional service, tailor financial solutions, and build lasting relationships with our members. With a focus on customer-centricity and excellence, you will play a key role in contributing to our mission of supporting the financial well-being of our community. If you are a smart, customer-focused individual looking to make a difference in people's lives while advancing your career in the credit union industry, this position is perfect for you. As a Customer Service & Loan Officer at SC State Credit Union, you will assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries. You will actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs. Additionally, you will ensure compliance with regulations, maintain accurate records, and contribute to a positive and efficient work environment. With a focus on customer service excellence, you will handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction. Join our team and be part of a rewarding career in the credit union industry where you can make a real difference in people's lives.

Requirements

• Strong communication skills
• Strong interpersonal skills
• Ability to actively listen, empathize, and effectively communicate with members
• Attention to detail (when processing loan applications and maintaining accurate records)
• Customer-centric mindset
• Passion for helping others
• Flexibility
• Problem-solving skills
• Willingness to learn and adapt in a fast-paced environment
• Team player with a positive attitude
• Customer service experience
• Lending experience

Responsibilities

• Assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries
• Actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs
• Ensure compliance with regulations
• Maintain accurate records
• Contribute to a positive and efficient work environment
• Handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees