Customer Service Manager

Albertsons Companies • Washington, UT

4d

About The Position

The Customer Service Manager ensures fast, friendly, accurate checkout service and advances the company’s customer-first philosophy. The role manages and schedules Front End Clerks, Courtesy Clerks, Service Operations Assistants, and Service Supervisors. It oversees daily cash, balancing, reconciliation, and payroll reports while supporting store sales and the overall operating plan.

The manager oversees front-end service, staffing, cash controls, customer relations, and the cleanliness, safety, and appearance of the front-end area. The position may perform checkout and supervisory register duties as needed, and includes hiring, training, supervision, shrink control, and safe, accurate completion of work. The work takes place mainly in a temperature-controlled store, with occasional exposure to outdoor conditions. This is identified as a safety-sensitive position.

Requirements

• Strong communication, leadership, team-building, interpersonal, and composure-under-pressure skills.
• Ability to deal with the public and project a positive image.
• Ability to frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
• Ability to stand or walk for long periods and move quickly.
• Ability to operate and troubleshoot PCs and checkstand equipment, including printers, scales, public-announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise, analyze and gather facts for disciplinary recommendations, and make hiring decisions.
• Good understanding of company practices and in-depth understanding of front-end policies and procedures; ability to judge and respond to business activity.
• Mental alertness to complete work safely and accurately; knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Knowledge of basic mathematics and weights and measures.
• Ability to work safely around potential hazards associated with equipment and work aids.

Responsibilities

• Champion company and division customer-service programs to meet or exceed customer-service goals; handle customer relations and resolve complaints effectively.
• Provide fast, friendly, courteous service; perform checking and register-supervision duties when necessary; serve as an overflow cashier; and use suggestive selling and other sales techniques.
• Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, and Service Supervisors.
• Direct and supervise front-end activities, monitor customer traffic and service levels, coordinate front-end programs, and maintain the cleanliness, safety, and appearance of the front-end area.
• Monitor inventory and order front-end supplies and merchandise; ensure the front end is operational and presents a positive image.
• Manage cash flow and controls, including safe transactions, cash issues and pickups, register tills, check approvals, rainchecks, refunds, and oversight of cash-handling procedures.
• Handle scan-system emergencies, UPC issues, pricing errors, and system failures.
• Assist with interviewing and hiring front-end and courtesy clerks; train front-end management and clerks; monitor compliance; supervise assigned associates; and recommend employment-status changes and discipline to the Store Manager.
• Maintain cost and quality control and awareness of customer and employee needs.
• Enforce dress and grooming standards.
• Control shrink and prevent the sale of out-of-code products.
• Perform all duties safely, accurately, honestly, and with integrity, and carry out other required duties as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed