Customer Service Manager

Hand & Stone - 9224 Wiles Rd - Coral Springs, FL • Parkland, FL

3d • $19 - $21

About The Position

Hand and Stone Massage and Facial Spa is seeking a Customer Service Manager to oversee the reception team and help deliver a positive client experience. The role includes managing reservations, supporting sales performance, and working with spa leadership to maximize team performance. Evening and weekend shifts are required.

Hand and Stone provides professional massage, facial, and hair removal services. The company describes itself as a leading spa-industry business with more than 300 locations and continued growth in South Florida.

Requirements

• At least 1 year of management experience in the spa, hospitality, retail, or fitness industry.
• Goal- and detail-oriented.
• Energetic, enthusiastic, and caring personality.
• Sales experience is required.
• Leadership, training, and motivational skills.
• Strong computer skills.
• Strong written and verbal communication skills.
• Availability for evening and weekend shifts.

Responsibilities

• Oversee and manage the reception team.
• Achieve membership, service, and product sales targets.
• Develop, train, and hold reception staff accountable.
• Train and motivate the sales team.
• Receive and orient clients.
• Manage client reservations.
• Take overall responsibility for the client experience in the spa.
• Collaborate with the Lead Massage Therapist and Lead Esthetician to maximize performance.

Benefits

• Health insurance available to full-time employees.
• Dental, vision, life, and accident insurance.
• 401(k) retirement plan.
• Performance-based bonus.
• Competitive salary.
• Flexible schedule.
• Employee appreciation.
• Complimentary monthly massage or facial.
• Reduced-cost additional employee massages, facials, and retail products.
• Training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed